Privacy and cookie policy

The data controller for this website is Dr. Maria Raykova, clinic at Lyulin Med Medical Center — Dobrila 10 Branch, 10 Dobrila St., opposite VMA, Sofia. Contact: 0894 972 626.

This policy covers visits to this website. Appointment booking, registration, and communication via Superdoc are handled by Superdoc under their own terms and privacy policy.

• Technical visit data: IP address, device/browser type, pages viewed, and approximate visit time — as needed for site operation and security.
• Cookie and local-storage data — according to your choice in the cookie banner.
• If you call us, we process the information you voluntarily provide so we can respond.

• Keeping the website working, secure, and correctly displayed.
• Remembering language preference and cookie choice.
• Improving content and experience if you accept optional cookies.
• Responding to phone enquiries.

We process data based on: legitimate interest in maintaining and securing the site; handling your request when you call; and consent — for optional cookies.

We use the following categories:

Essential

Required for basic site functions — for example remembering your cookie and language choices. These do not require consent.

Optional

May be used for statistics or improvements only after consent via the banner. You can accept essential cookies only.

The site may redirect to Superdoc for booking and to Google Maps for directions. Those services have their own policies. We do not control how they process data after you leave this site.

Technical and cookie data are kept only as long as needed for the stated purposes, or until you withdraw consent / clear your browser. Phone enquiries are not systematically archived via the website.

Under the GDPR you have the right to:

• access your data;
• rectification;
• erasure (“right to be forgotten”), where applicable;
• restriction of processing;
• objection;
• data portability — where applicable;
• withdraw consent for optional cookies at any time.

To exercise your rights, call 0894 972 626. You may also lodge a complaint with the Bulgarian Commission for Personal Data Protection (CPDP).

We apply reasonable technical and organisational measures to protect the site. No online system is completely secure.

We may update this policy when needed. The current version is always published on this page.